"I believe that your model addresses at
least two of the very important aspects of quality management as described within the Malcolm
Baldrige National Quality Award Criteria...Your model can be expected to create
an awareness of the need for teamwork within the organization, and provide the tools to
achieve it."
Jay W. Spechler, Ph.D.,
P.E.
Senior Examiner, Malcolm Baldrige National Quality Award
Chief Judge, The Governor’s Sterling Quality Award,
State of Florida
Author of: When America Does
It Right
"The Program was well received and all who
attended agreed that it gave them new insights on this sensitive and timely topic...The
Program was enhanced by Kay’s presentation style which held interest while being
non-confrontational."
Arthur J. Halliday
Supervisor, Training & Development
ARCO Chemical Company
"Steps Beyond Enterprises has helped us in
many areas including employee relations and training and the initiation of an Employee
Assistance Program Of particular value to us has been their counseling in sensitive
matters touching on employee attitudes and motivations. Before their involvement, we were
dealing with some problem situations, but after Steps Beyond Enterprises’ interviews,
investigations and recommendations, these situations are much improved. Kay Francis and
her associates have served as a valuable resource for our company, and we plan to continue
utilizing their expertise."
Frederick G. Ruffner, Jr.
President
Omnigraphics
Some of Our Clients
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Walt Disney World
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Criminal Justice Institute
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Wayne Farms, Inc.
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City of Miramar
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Wartsila, Inc.
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Cura Group, Inc.
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Sawgrass Ford
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Omnigraphics, Inc.
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U.S. Coast Guard
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U.S. Department of Energy
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Interstate Hotels Corporation
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Carrabba's Restaurant
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Arco
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Lyondell Petro Chemical Corporation
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Girl Scouts of the USA
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